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FAQ

1. What products and services do you have to offer?

   We offer advanced and cost-effective intralogistics equipment as well as professional intralogistics solutions for corrugated board industry. Tell us your strategic objectives and requirements, and we can offer you planning and technical support services:

  • If you are about to construct a new plant, we can help with designing the facility, and offer process planning and intralogistics system planning;
  • If you have already constructed a plant, but is not ready to run yet, we can offer process planning and intralogistics system planning services;
  • If you are currently running the factory, and you want to optimize your production, we can offer consultations and examinations on rationality of your process planning, and design an optimal process re-planning if needed.


2.  Are the specifications and configurations of your devices standard or non-standard?

  Except some special occasions, most of our products are non-standard and customizable. Units and modules to consist our intralogistics system with the same or similar functions may be in different specifications, but their basic structures and mechanisms are the same.


3. If I want to have my intralogistics system or devices customized, what should I do?

   To customize intralogistics system or devices, we’ll discuss first to make sure of the intralogistics planning, with which the specifications and configurations of all units are determined, and the devices we offer are customized according to the specification determined in the plan. Note that control system is customized according to the requirements of the plan as well.


4. What is the lead time?

  Since many components of our products are non-standard, per-determining the lead time is difficult. Order quantity and device complexity can both influence the delivery date.


5.  How to make payment?

   The deposit is 40%, and 60% is paid before shipment.The payment method is T/T, L/C, and orther reasonable payment methods are acceptable.


6.  What do your after-sales service offer?

   One year warranty; lifetime maintenance.


7. How to make consultations?

You can email fstyam@aliyun.com or submit inquiry at our official website, we’ll reply as soon as possible.